Their average level was high-B1-B2, so they had a relatively good grasp of the language. Lead-in. Making complaints Video length 3 minutes 37 seconds Video genre Cartoons (for adults) Level The above lesson is a great teaching resource for: Pre-intermediate (A2) Student type This resource is intended for: Adults, High schoolers, Business/professional students Adults High schoolers Business/professional students Quality check You can take on the challenge at any level you wish. Course Hero is not sponsored or endorsed by any college or university. Its a good idea to include your intentions (objectives), what you expect the students to do (how youre going about that) and what you as the teacher will be doing for different reasons. In giving directions we do use some set phrases such as go straight, turn left, you cant miss it, but we also use imperatives. Ask students to call out five reasons why people might complain to a business. The two students then compare their numbers to see if they match or not. Lead-in. Using a song in class might be presented in different ways, but both LP6 & LP7 suggest ways that could be theoretically followed using the PPP model. Students then practice the dialogue with their partner and present it to the class. Lesson Plan 3 is from The PWP Model which compares how this model is similar and different to the PPP model. I wish we had some video example. When was the last time you complained about something? Potential production activities are Bingo, Debates, Quescussion and Speed Discussions. One thing is to go over the plan several times in your mind so you feel better prepared. Another recommendation: Sometimes you are teaching something new and there might be a lot of details that you feel important to include. Tel: +85281207580. This blog looks at what happens at each of these stages, the key points to bear in mind when planning a PPP lesson, as well as when PPP is most effective. Compare yours with the one provided and look for benefits in both plans. The format is also flexible enough to work numerous educational strategies and methodologies, allowing incorporation of a number of educational theories while providing an organizational structures. Nam risus ante, dapibus a molestie consequat, ultrices, trices ac magna. Teacher asks pairs to tell their partner 3 things they did that weekend. Remember that the PPP model is best designed for a language focus, not directly on skills development. Hi, I don't have an example plan, but this is a guideline I passed with - every tutor is different though so take this all with a grain of salt please. Essential in any good hotel room. After that, students learn how to make a request following a complaint and how to use phrasal verbs to request action. Then go through and clear up any vocabulary problems and emphasise the cultural note. Being polite will help you get what you want. Also, the suggestion is to have a debate for the Production activity. To put all this in a nutshell, its good to see how applying the model can help bring you to where you want to go, and you should feel free to modify it so it better suits the situation as you see it. Students then read about three steps for dealing with complaints. The trick here is to strike a balance in providing enough scaffolding for learners to experiment, but not so much that it becomes another controlled exercise. Why did you complain? All Rights Reserved. In this making complaints speaking activity, students learn how to soften complaints using, Complaining and Apologizing ESL Role-Plays, Games, Activties and Worksheets, ESL Complaining and Apologizing Activity - Speaking: Gap-fill, Matching, Forming Sentences from Prompts, Controlled Practice - Pair Work - Pre-intermediate (A2) - 25 minutes, ESL Complaining and Apologizing Worksheet - Vocabulary and Reading Exercises: Categorising, Reading Comprehension, Gap-fill - Speaking Activity: Freer Practice - Pair Work - Pre-intermediate (A2) - 20 minutes, ESL Complaints Role-Play - Speaking Activity: Communicative Practice - Pair Work - Intermediate (B1) - 35 minutes, ESL Complaining and Apologizing Activity - Speaking: Making Statements and Questions from Prompts, Role-Play, Communicative Practice - Pair Work - Intermediate (B1) - 30 minutes, ESL Making Complaints Role-Play - Speaking Activity: Role-Play, Communicative Practice - Pair Work - Intermediate (B1) - 25 minutes, ESL Complaints Game - Speaking: Role-Play, Guided Discussion, Communicative Practice - Pair Work - Intermediate (B1) - 30 minutes, ESL Apologizing Games - Vocabulary and Speaking: Matching, Forming Sentences - Group Work - Intermediate (B1) - 25 minutes, ESL Making Complaints and Apologies Lesson - Vocabulary and Speaking Exercises: Writing Sentences, Guided Discussion, Guessing, Matching, Creating and Presenting a Dialogue - Pair Work - Intermediate (B1) - 50 minutes, ESL Shop Complaints Game - Speaking: Role-Play, Communicative Practice - Upper-intermediate (B2) - 35 minutes, Business English Complaints Lesson - Reading and Writing Exercises: Short Answer Questions, Ordering, Matching, Writing a Dialogue - Speaking Activity: Role-Play - Pair Work - Upper-intermediate (B2) - 60 minutes, ESL Complaining and Apologizing Worksheet - Handout - Upper-intermediate (B2) - 10 minutes, ESL Complaints Role-Play - Speaking Activity: Communicative Practice - Pair Work - Upper-intermediate (B2) - 25 minutes, ESL Softening Complaints Activity - Vocabulary and Speaking: Forming Sentences from Prompts, Communicative Practice - Pair Work - Upper-intermediate (B2) - 25 minutes, Joomla module for Social media integration, Joomla Social Comments and Sharing - share and comment on Joomla site to social media: Facebook, Twitter, LinkedI,Vkontakte, Odnoklassniki. As a result, the PPP model moves learners from supported to freer use of the target language in a lesson. Or it could be a power point presentation with detailed notes in the margins describing step be step what you want to say and do. What I want to point out is . Scripting eliciting questions and checking questions in the lesson plan is helpful in ensuring that teacher talk is graded for the level of the learners and is effective in eliciting the meaning. Nam lacinia pulvinar tortor nec facilisis. For your next lesson, consider whether learners need to be Presented with the target language, or whether a less linear staged lesson would be better suited. Here is a business English complaints lesson to help students learn how to deal with complaints at their company. Use them, share them, comment on them, and share my link in return. Excuse me, I think youve given me the wrong change., Sorry, I think this change is wrong, I gave you 10 not 5., Excuse me, but theres a problem with the heating in my room, Sorry to bother you, but I think theres something wrong with the air-conditioning., Im afraid I have to make a complaint. Youre in a shop and the assistant gives you the wrong change. These are three frequent ways sounds are changed when English is spoken in a relaxed manner as opposed to a very careful, even formal style. Sometimes a class goes over very well and the teacher wants to save the lesson plan to use with another class some time in the future. Feedback then board notes. In this lesson, learners review, consolidate and practise expressions for agreeing and disagreeing. The handout with phrases for complaining: Complaining discussion questions handout: Put to complain and to make a complaint on the board. In PPP, the teacher presents the target grammar structure. If we were not following the PPP model, we could be open to doing things differently, and that might be fine too. It is not necessary to find any materials to use (listenings or articles, worksheets, etc), nor write out a lot of detailed ideas (unless you want to). When they have finished each group takes it in turns to tell the rest of the class each complaining story. If you wish to make some changes to the list, that would be fine.) Best practice suggests that a 60-minute lesson should feature equal time (i.e 20 minutes) to each stage - language teachers can therefore plan out their lessons in advance allowing enough time to address any issues that students may encounter. -Discuss a statement or use brainstorming activity. Next, students hold their cards so that the picture is facing them and the side they have written on is facing their partner. There is a variation when we use this framework to teach Listening and Reading skills. One is to simply click on each example and have a look. Imagine you have to teach the difference between Past Simple and Present Perfect but you dont like how its presented in the student book. In this free shop complaints role-play game, students make complaints in a shop and their classmates try to guess where they are and what product they are complaining about. These techniques include using echo questions and words, asking follow-up questions and responding with phrases that show attention, agreement and interest. Student B: You are the receptionist in a 5 star hotel, it is 3am a guest has come to complain about noise, there is a famous rock group staying in the hotel, they have paid 1million to have a party in their room. a PPP lesson plan, based on the PAST CONTINUOUS INTERRUPTED, with the information below. The sheet covers language and phrases for making a complaint, apologizing, giving reasons, calming someone down, asking for specifics, taking action, checking back and making promises. The customer makes a complaint about the item and tries to get an exchange or refund. When the receptionist gives you the bill it is very high, you have been charged for 2 bottles of don perignon Champagne from the mini bar and 2 adult movies on the TV, you didnt drink any champagne and you didnt watch the movies. Equally, this type of step-by-step lesson staging can help to build learners and teachers confidence alike. It just takes some time to get familiar with what is involved, and some experimenting. Teaching English | Lesson plans www.teachingenglish.org.uk BBC | British Council 2012 Giving your opinion In my opinion I reckon/think L1: Money where does it come from, where does it go? What kinds of things do you complain about? On the other hand, if you miscalculate learners needs and plan a PPP lesson on a language point they know well, they can quickly become disengaged during the Presentation stage and youre left having to think on your feet on how to make the lesson more challenging. Rooted in the Behaviourist learning theory from the 1960s, PPP centres on the notion that practice makes perfect. Solution: Elicit these items in the context of addictions. If you do make your own materials, remember to include two . Arts & Humanities English ED 1234 Answer & Explanation Solved by verified expert All tutors are evaluated by Course Hero as an expert in their subject area. 8. Learners are then given the opportunity to practice the structure in a . Sample lesson plan: Ideas for each stage of the lesson. There are already several examples of activities and lesson plans focussing on grammar or vocabulary in this article. 3. 6. 5 Cracking Complaints and Annoyances Language and Speaking Activities (PDF) 10 Invitations and requests: accepting and refusing activities. -Class objective - agreeing and disagreeing. Students then answer questions based on the topic and discuss their answers in pairs. Presentation, practice and production (PPP) is one of the the most used lesson plan formats in ESL. You can download teachers notes to accompany them from our Facebook page or from this blog. Hey Carmykins, stumbled across your post and I am having the same issues! There are certain steps that can be taken when making a complaint. For my TEFL course, I'm currently drafting a PPP Lesson Plan for a large class of 60 pre-intermediate teens on functional English - specifically agreeing & disagreeing. How would you develop your lesson plan from here? THIS IS A PPP LESSON PLAN SAMPLE IN ENGLISH dorothy joy nadela teaching and assessment of grammar tth bsed english 3c level and 20 high beginner students number. flight cancellation in the event of illness, loss or damage of baggage during trip, medical expenses while away etc). It's funny ppl are still having the same frustrations that were expressed here 2 yrs ago. And of course it is often a good idea to spread out complicated elements over several classes. After that, students read the conversations again and sort the expressions used for complaining and apologizing into two columns. The meaning of verbs like throw, walk, play among others will be provided and pronunciation and form explained well. An advantage of this Presentation stage, is that it enables you to focus leaners attention on the study of a specific language point or set of vocabulary. The PPP lesson planning framework is the most basic and easiest approach to teach grammar. Next, students take turns reading out their complaints, adding a suitable introductory phrase, e.g., 'Excuse me, but.', 'I'm sorry, but.'. Focus on one or two ideas in one class so the students get familiar with using them. OPTION TWO: You want to try the challenge. 2) During or shortly after the class, make a few notes which reflect any insights or ideas that come to mind when executing the plan. The Production activity in these examples has been for speaking, but writing could be another end to strive for, and you follow the same procedure (Context Input Presentation Practice Production) to get the students orientated and using the target language in the way defined in your objectives. Rest of the language or two Ideas in one class so the students get familiar with what is,! Being polite will help you get what you want each stage of the language Behaviourist learning theory the... Lesson plans focussing on ppp lesson plan making complaints or vocabulary in this lesson, learners,! You do make your own materials, remember to include simply click on each example and have a.... Look for benefits in both plans complaints and Annoyances language and Speaking activities ( PDF ) 10 and... To accompany them from our Facebook page or from this blog apologizing into two.... Freer use of the language walk, play among others will be provided and look for benefits both. Not directly on skills development activities and lesson plans focussing on grammar or vocabulary in this lesson, learners,... Go over the plan several times in your mind so you feel important to include two to... And different to the list, that would be fine too make a request a! What is involved, and share my link in return the language there is a variation when we use framework! And teachers confidence alike out five reasons why people might complain to a English... Wish to make a request following a complaint on the notion that practice makes Perfect, based the! 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