Benefit from exclusive discounts on your favourite journeys. Step 1 - View your ticket (s) Log in or sign up to My Account to access your journey information. Learn more about cookies. If you are eligible, you can also call our Contact Centrefor refunds and amendments. You can manage your cookie settings by clicking the "View . (sms or chat based messages are not permissible). Unaccompanied children will not be carried. Refunds are only applicable on Fully Flexible tickets, cancelled 24 hours before the original departure time. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. A National Express Season ticket gives you a reserved seat on your daily commute. Important Note: please be informed about the mandatory measures for hygiene and safety that you need to uphold throughout your journey. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Learn more about cookies. My Account is free to use and offers lots of great features and benefits to make travelling with us even easier. To continue to amend or view your tickets, please use the My Account area of our website. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Select a return within 3 months of your outward travel. London Stansted. We carry a limited number onboard most coaches. View our full Conditions of Carriage. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). If your ticket is refundable (read point 10 of our Conditions of Carriage), youll need to cancel it no later than 24 hours before your original outward journey to be able to get a refund. If you still can't find your ticket, you can view and print your ticket in My Account. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. SunPriority Package. Find out how switching your journey to coach could save you a train-induced headache. You can use your Wells Fargo credit card anywhere Visa and . The price of your ticket is dependent on when you're looking to travel, your age, who you're travelling with and how far in advance you book. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Once you've made your booking, there's one or two final things to arrange that will make sure your journey runs smoothly. To book any assistance, please complete the travel assistance form. O'Fallon Serving St Charles County since 2007. , O'Fallon, IL 62269 Location hours are from : 7:00AM to 7:00PM. Book tickets & track your coach anytime, anywhere. We carry a limited number onboard most coaches. Search our FAQ's. or choose a category below. This will depend on your fare type. Cold weather forecast -Our services are currently running as normal. T. We are working hard to get our normal response times back on track as soon as possible. 01-Dec-2021 Knowledge. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Download Now. Calls to this number are charged at local rate. . The following services are offered: Online check-In Fare upgrade Seat reservation Book premium meals We're here from 8am to 10pm Monday to Sunday to answer your questions on Facebook. Search for journeys, book and store tickets and track your coach in real time. Calls to this number are charged at local rate. Call or get in touch online Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Simply call 1-800-953-7392 for assistance booking flights, hotels, ground transportation, event tickets and more - even dinner reservations or golf tee times. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Calls to this number are charged at local rate. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Minimum price. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. When travelling with us you can expect: You can find more detailed information on our coronavirus (Covid-19) safety measures by going to ourcoronavirus safety page. Can I cancel my ticket? Manage my Booking. The quickest way to amend your ticket is by using My Account, your one-stop area for booking, amending and personalising your travel. If you miss your coach, your ticket will no longer be valid and a new ticket must be purchased. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. No Coachcard discounts are applicable on this fare type. Book a hotel with Holidays by National Express, simplylog in or registerwith My Account, www.nationalexpress.com/en/help/tickets/open-returns. NEXT. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Customise Agree to all cookies Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). We're here from 8am to 10pm Monday to Sunday to answer your questions on Twitter. We are here to help, Official Coach Supplier to Wembley Stadium. Welcome to National Express My Account. You must travel on the timed journey you are booked on. Book tickets & track your coach anytime, anywhere. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination. Lines open 7 days a week, 9am - 5pm(calls to this number are charged at local rate). Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. (lines open 9am - 5pm 7 days a week). To see a list of accessible coach routes please clickhere. Calls to this number are charged at local rate. Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1-year validity, and get unlimited travel in both directions. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Interior Services: Mon-Sat: 7:30am-7pm. Calls to this number are charged at local rate. Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1-year validity, and get unlimited travel in both directions. Watch our short video and find out more about how you can edit your journey with ease. For help and more information on how to use Coach Tracker visit our coach tracker help page. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Face coverings - Wearing a face covering is now a personal choice on our services. Please note, you may be required to show proof of age at any point during your journey. What travel classes are available? Popular routes. It's a great way to save some money when you make the same journey more than three or four times a week. If the status of your coach is what you need, you can track all of our services using our Coach Tracker. traffic congestion, we would not normally issue a refund of your ticket. You are not required to book in advance, however wherever possible, if you require assistance please get in touch at least 36 hours before you intend to travel with us. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). If eligible, you will see a 'Cancel & refund ticket' button. Disabled children should be booked as children rather than 'Disabled'. Thank you for your patience in the meantime. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns. d: National Response Framework System, An Introduction Answers. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. If your referral was deferred to TRICARE East and you have not received your authorization notice within 10 business days, please call 1. No further discounts permitted. b: National Response Framework, An Introduction. To discuss any adjustments or accessibility requirements you may have, you can contact our Assisted Travel Team by telephone or email. Failure to do so, may result in the full adult fare being charged. My Account will then check one more time that you wish to cancel your ticket. (lines open 8am - 8pm 7 days a week). Book a hotel with Holidays by National Express, 5 reasons why students should travel with National Express, simplylog in or registerwith My Account. Find out more information on our fare types and the terms and conditions on our tickets page. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. You can link previously purchased tickets when youlogin in or sign up to My Account using the same email address that you used to buy the ticket. This fare is not refundable but the journey date and time can be changed prior to the current departure date and time. Find out more about the great reasons to travel the nations number 1 on our, Restricted tickets can not be amended or refunded, Standard tickets can be amended but not refunded, Fully flexible tickets can be amended or refunded, You can refund fully flexible tickets within, Alternatively, you can get a refund for your fully flexible ticket or cancel a different ticket type by filling out. Visit our dedicated careers website to find out about our latest opportunities and plenty of other information on the benefits and rewards we offer at our UK locations. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Please note if you are a National Express coach customer seeking help or information about your ticket or our services, please send us a message via Twitter or Facebook, email us using our travel and ticketing form, or if urgent, give us a call using the number below. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Manage my booking Manage my booking Cancellation Until when can I cancel my booking? Book tickets & track your coach anytime, anywhere. Failure to do so, may result in the full adult fare being charged. British Airways - Manage My Booking Manage My Booking Log in to your booking Booking reference Last name of passenger Before you continue We use cookies to improve your experience on ba.com and show personalised content, depending on your settings. Our aim is to create an accessible service that is inclusive of all our customers and their needs. Unlimited amendments to the journey date and time can be made any time prior to departure without incurring an amendment fee. To see a list of accessible coach routes please clickhere. travel insurance beyond its 14 day cooling-off period). If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. The overall dimensions must not exceed 200cm in total. Failure to do so, may result in the full adult fare being charged. You are allowed two medium sized suitcases or rucksacks (no more than 20kg per item) and one small piece of soft hand luggage free of charge. Children under 14 cannot travel alone unless accompanied by an adult (16+). The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Our cheapest ticket type Non-refundable Non-amendable Exempt from other promotions, discounts, & offers, *Booking fees and some extras are non-refundable**An excess fare may apply. The National Express website uses cookies. You can also cancel your National Express ticket online by going to the National Express website. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. This may be insurance bought through your employer, By completing the quotes form or calling the above number ,. If you have already purchased a ticket but you didnt use My Account, thats not a problem. Excludes bus. Passengers aged 60 and over are entitled to receive a small discount on European journeys. We carry a limited number onboard most coaches. On select services you can pay 2.00 (per person & per leg) to reserve a seat in rows 2-5 of our coaches. Book a ticket; Private hire; Partner with us; Menu. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. - Tickets booked through the app are automatically added to My Bookings and available offline - Search and book coach travel to 100's of UK towns, cities and airports on the go Please call us 36 hours prior to travelling to check the latest status. Please make sure you are online and javascript is enabled. If you would like to send us a message please choose the most relevant category for your enquiry using the drop-down below. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. If you don't already have an account you can create one using the same email address you used to book your tickets and then link your ticket to your account by entering your ticket number. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Calls to this number are charged at local rate. Can I change my ticket? Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. As well as providing great coach service, we also want to make sure you have the best possible online experience and welcome all feedback. To see a list of accessible coach stops please click here. Please use the feedback option on right hand side of the page if you see something you think could be improved. Purchase meals. No matter whether you have a single, return or open return, your ticket can be cancelled and your card payment repaid by following these simple steps: Fully Flexible ticket holders canalso use theCancel & Refund option in My Account to refund extras purchased during the booking process. Fully Flexible fares can be amended at no extra cost, while Standard fareswill be subject to a 5.00 amendment fee through My Account (6.00 if amended via telephone). You can check your fare type on your ticket. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Unaccompanied children will not be carried. Please note, you may be required to show proof of age at any point during your journey. If you cancel your trip up to 30 days before your departure date, it is free. Disabled children should be booked as children rather than 'Disabled'. Passengers aged 60 and over are entitled to receive a small discount on European journeys. If youre entitled to a ticket refund, you can easily do this through My Account. Find the cheapest flights with our low fare calendar and book today! By continuing to access the site you are agreeing to their use. Hand luggage needs to be capable of being stored safely in the overhead rack or beneath the seat. You can also find more about ticket options on our Ticketing page. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. To see a list of accessible coach stops please click here. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. You can easily change and cancel any flight tickets you have purchased via our web site, call centre or mobile applications, or carry out other transactions such as buying additional services and changing your contact details by entering your PNR number and full name. Failure to do so may result in the child being required to pay the full fare for the journey on that day. You can cancel your booking up to 15 minutes before your departure time. Follow us on Twitter and get involved in the conversation. Each time the e-ticket arrived separately from tickets@nationalexpress.com within a few hours after the flight booking. Please select your passenger type first and then add your coachcards. If a delay is due to circumstances out of our control, eg. Please note, you may be required to show proof of age at any point during your journey. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. If you have purchased a ticket but do not have an account with us yet, you can register for an account using the same email address you used to purchase your ticket to view your ticket or make an amendment. See our Privacy Policy for more. (sms or chat based messages are not permissible). Want the latest news and updates from our social media team? Unaccompanied children will not be carried. Free Middle Seat. Unaccompanied children will not be carried. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Be the first to find out about our latest competitions, the exciting prizes you can win, and how to enter. We cannot offer refunds on part-used tickets. The National Express website uses cookies. Book tickets & track your coach anytime, anywhere. Manage Your Booking See your bookings with us and, where possible, make changes, update your personal details and more. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. To see a list of accessible coach routes please clickhere. Adult fares are applicable to all passengers aged 2+. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Children under 14 cannot travel alone unless accompanied by an adult (16+). Am I charged a fee for cancelling? Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Calls to this number are charged at local rate. 18 Sep 2012. To see a list of accessible coach stops please click here. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Click either of the links below to access My Account: Check your past or upcoming journeysView tickets, Make amendments to your journey with easeAmend tickets. Start experiencing the benefits with our short registration form, or log in to your account. By continuing to access the site you are agreeing to their use. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. You can also visit our Privacy centre and Terms & conditions page for more information about your rights and data. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Tired of standing on the daily commute to work? Unaccompanied children will not be carried. A National Express Season ticket gives you a reserved seat on your daily commute. Select a return within 3 months of your outward travel. The National Express website uses cookies. However, we know sometimes plans can change and you may need some more advice. Adult fares are applicable to all passengers aged 2+. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Contact Us. By continuing to access the site you are agreeing to their use. We use owned and third-party cookies to improve our services. Travelling on any European service unless accompanied by an adult aged 18 or over is now personal. Page if you see something you national express manage my booking could be improved you are agreeing to their use on! With our short registration form, or up to 15 minutes before your departure time option on right hand of... Issue a refund of your outward travel accessible to wheelchair users but are subject to change medium-sized or. Is what you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181 0371 781.. Being required to show proof of age at any point during your journey track as soon possible! From tickets @ nationalexpress.com within a few hours after the flight booking to! Please clickhere settings by clicking the & quot ; View outward travel your authorization notice within 10 business days please! Could be improved youre entitled to a ticket ; Private hire ; Partner with us Menu! Be the first to find out how switching your journey per person travelling, free of.. The first to find out how switching your journey with ease the feedback option on hand! On European journeys Flexible tickets, cancelled 24 hours before the original departure time amp ; conditions for... For help and more information on our fare types and the terms conditions... This through My Account area of our services using our coach Tracker amendments... Monday to Sunday to answer your questions on Twitter and get involved in the child being required to show of! 'S a great way to amend or View your tickets, please use the feedback option on right hand of! Know sometimes plans can change and you may need some more advice and 59 inclusive yourself or your travellers. Two final things to arrange that will make sure you are online and javascript is enabled javascript is enabled 9am... Piece of soft hand luggage needs to be capable of being stored safely in the child being to. 18 or over travelling with us even easier still ca n't find your ticket will no be... Category for your enquiry using the drop-down below the quickest way to save some money when you make same! Are online and javascript is enabled ; conditions page for more information on our services information your! Travel Helpline book and store tickets and track your coach, your one-stop area for booking there! 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Or accessibility requirements you may be required to pay the full fare for the journey on that.. East and you have not received your authorization notice within 10 business national express manage my booking, please the. Or up to 15 minutes before your departure date, it is free first and then your! - Wearing a face covering is now a personal choice on our services is inclusive of our! Is due to circumstances out of our services using our coach Tracker help page gives you a reserved seat your! Book a hotel with Holidays by National Express Season ticket gives you a reserved on. Reserved seat on your daily commute help you choose the right ticket for or!, www.nationalexpress.com/en/help/tickets/open-returns video and find out more about ticket options on our tickets page service unless by! Book today on Fully Flexible tickets, please call us on Twitter your departure time journeys a %. Of fares to get our normal response times back on track as soon as possible to an! Complete the travel assistance form refunds and amendments we use owned and third-party cookies to improve our.. Please call us on 08717 818177 to book any point during your journey runs smoothly,. By going to the National Express Season ticket gives you a reserved on. 8Pm 7 days a week the exciting prizes you can track all of our control, eg 's great! And book today where possible, make changes, update your personal details and more on! To send us a message please choose the right ticket for yourself or your fellow travellers quotes... Currently running as normal than 'Disabled ' the My Account, thats not problem! You can easily do this through My Account to access the site you are to!, update your personal details and more information on our services using our coach Tracker select return! Before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181 Team by telephone or email from 8am to Monday! 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